Motor Finance – PCP

Wednesday 15th November 2017

As highlighted in the 2017/18 business plan, the FCA (“Financial Conduct Authority”) are concerned that there may be a lack of transparency, potential conflicts of interest and irresponsible lending in the motor finance industry. They will conduct an exploratory piece of work to identify who uses these products and assess the sales […]

Quarterly Prize Draw Winner – 3rd Quarter

Friday 3rd November 2017

At Mercantile Claims we are always looking for feedback from our clients to make sure they receive the level of customer service that they deserve. We aim to give all our clients the highest level of service possible.
To achieve this, we ask our clients to fill in our testimonial form and answer […]

Mercantile Claims sponsors Scotty’s Little Soldiers ball

Friday 3rd November 2017

This year, Mercantile Claims were the proud Gold Sponsor of the Scotty’s Little Soldiers ball. The event took place on 28th October and was held in a luxurious hotel based in Daventry. The charity’s aim is to raise funds to help bereaved children. Scotty’s Little Soldiers was created by a wonderful woman […]

BrightHouse – Can I Claim Compensation?

Thursday 26th October 2017

Weekly payment store BrightHouse (Trading name of Caversham Finance Ltd) has been told to pay out £14.8million in compensation and refunds after The Financial Conduct Authority (FCA) ruled that it had treated its customers unfairly.
The firm had agreed to pay 249,000 customers for unaffordable lending and payments which should have been refunded.
The Financial […]

Mastercard £14bn Action Rumbles On With Appeal

Monday 23rd October 2017

A record-breaking £14bn collective action against Mastercard is set to rumble on after the former financial ombudsman who brought the case on behalf of 46 million consumers seeks to appeal last month’s Competition Appeal Tribunal ruling.
Law firm Quinn Emanuel Urquhart & Sullivan, which represents Walter Merricks CBE, announced today it has applied […]

Ryanair Cancellations – How much compensation can you claim?

Tuesday 17th October 2017

Ryanair is facing legal action after being accused of intimidating passengers attempting to claim hundreds of pounds worth of flight delay compensation from the airline.
This comes after the Irish carrier was asked for an apology and damages, after the airline sent letters to its customers who had attempted to obtain compensation due […]

Monarch Airlines goes into administration

Monday 16th October 2017

Monarch Airlines has gone into administration and all its holidays and flights have been cancelled with immediate effect. 750,000 Monarch customers have had their future bookings cancelled.
The CAA, the Civil Aviation Authority, are working alongside the Department for Transport to organise the return of over 100,000 customers who are currently overseas.
CAA chief […]

New Compensation Hope For “Mortgage Prisoners”

Monday 10th April 2017

A landmark ruling which saw Britain’s biggest lender, Lloyds Banking Group, suffer a major defeat, could be set to open the floodgates to thousands of complaints from customers who have been called “mortgage prisoners”.
The Financial Ombudsman Service delivered the final verdict in the case against Lloyds – which also owns the Bank […]