The new EU Package Travel Directive, ensures all travellers get the same holiday protection.
From 1 July this year, travel agents must take responsibility for each aspect of a holiday someone books with them in a single transaction. The new rules make travel firms responsible for every aspect of the holiday, and sorting […]
Thousands could be owed compensation, if they were advised to take out an interest-only mortgage when other loans were available.
Experts in the industry have been warning for years about the ticking time-bomb of interest-only mortgages.
For most of us, our mortgage is the biggest and most important loan that we will ever have, […]
Mercantile Claims are representing a large number of claimants in relation to mis-sold timeshare contracts, many of which have bottle-necked with the Financial Ombudsman Service (FOS). These cases are ones where the finance provider has refused to acknowledge responsibility for the mis-selling of the contract, and so we have had no further […]
Our Vault LTD fined £70k by the Information Commissioners Office, after making 55,364 nuisance phone calls.
In a statement, the ICO said it had issued an Enforcement Notice to the company, ordering it to stop its illegal marketing activity.
Our Vault had been cold-calling people who had previously registered with the Telephone Preference Service […]
Over the past 12 months, HMRC has requested the takedown of more than 20,000 corrupt websites. HM Revenue and Customs claims to have saved the public over £2.4 million, by shutting down websites and fraudsters who run them. Most people with a mobile phone have probably received a text purporting to be […]
Mercantile Claims are representing a number of clients in relation to mis-sold timeshare contracts by Azure Resorts Ltd.
A number of our clients purchased timeshare products with Azure Resorts, which were funded by loan agreements arranged by the resort. The sales company which advised those clients to enter into sizeable and complex loan […]
TSB loses 12,500 customers after database migration crashed its system for millions in April. The bank says it has been overwhelmed by incidents of fraud following the technical meltdown.
Thousands of customers have been receiving fraudulent messages and emails and the bank has been unable to properly assist customers due to the sheer […]
Mary Isherwood died during a stay at her family owned timeshare, at the Las Talgarth Holiday complex in Wales.
An inquest heard how Mary Isherwood dies from hypothermia after getting lost while going to the toilet in the middle of the night and getting trapped in the airing cupboard when the door-handle came […]
You are able to pursue a claim yourself to the Financial Ombudsman Service without incurring a fee
